Apprenticeships
Apprenticeships offer a valuable and rewarding opportunity to get hands-on training and put your skills into practice while studying. Lincolnshire Training Hub offers a number of apprenticeship opportunities.
If you are looking to go out to open recruitment for an apprentice rather than upskilling an existing member of your team, you can add a job advert to the Apprenticeship Service page on the gov.uk website to increase reach.
Further details of how to do this can be found below:
Please click on the dropdowns below for further details of apprenticeships currently available. Please note that higher level apprenticeships will be subject to a strict screening process including interview.
Level 2 Healthcare Assistant Apprenticeships
Healthcare Assistants make a positive difference to patients’ lives, helping them address any care needs that they may have. To achieve this, Healthcare Assistants need to have the right values and behaviours and develop specific competences and skills so they are able to provide high-quality person-centred care. This care includes undertaking routine clinical duties such as phlebotomy, basic wound care and therapeutic monitoring such as checking blood pressure, height and weight.
Undertaking the Level 2 Healthcare Assistant Apprenticeship (known as the Healthcare Support Worker Level 2) will equip them with all of the skills, knowledge and experience required to be a competent member of the healthcare team.
Apprenticeship Key Points:
• Duration: 12 months.
• Offered as a Blended Learning Programme–includes remote learning, face to face workshops, insight sessions.
• Requires Apprentice “off the job” learning time – For example a person working a 37.5 hours working week, is entitled to 6 hours of “off the job” learning time. Such learning can include interactive workshops, e-learning, equipment demonstrations, simulation and role play, peer learning and virtual environments.
• Knowledge, skills and behaviours to be achieved on this apprenticeship include: Communication, personal development, equality and inclusion, duty of care, safeguarding, person-centred approaches, infection prevention and control, health and safety and manual handling, care certificate, functional skills (English and Maths level 1) and digital skills.
• Learners will also be expected to work effectively as part of a team and within agreed ways of working, adhering to relevant standards, policies and protocols within their workplace, including the Code of Conduct for Adult Social Care Workers and Healthcare Support Workers in England.
• Each Apprentice is allocated an assessor who will support the HCA and their workplace whilst they on the apprenticeship.
• All Apprentices require provision of an internal trainer to support “on the job” learning.
• Each Apprentice develops a formal learning and assessment portfolio to record their learning, skills and experience journey.
Apprenticeship Benefits:
• Enables those new to health care to develop fundamental skills, underpinning knowledge and understanding what is required to become competent in their job role.
• Helps health care staff to adopt appropriate professional attitudes and behaviours that will support personal success in their job role and the long-term success of their organisation.
• Gives Health care Assistants the opportunity to achieve a nationally – recognised Level 2 qualification.
• Helps Health care Assistants to embark on a defined, yet flexible career pathway from the very start.
• Facilitates individuals in developing a wide range of interpersonal and intrapersonal skills to support their personal development and career progression.
Internal Trainer Responsibilities in Supporting the Apprentice’s “On The Job” Learning Needs
• Support their Apprentice on their Learning Journey.
• Plan and facilitate learning opportunities for the development and practicing of skills in practice.
• Play a critical role in developing the learner’s knowledge, expertise, resourcefulness and professional attitude.
• Undertake knowledge, skills and competency assessments with their Apprentice.
Teaching and learning methods, such as coaching, mentoring, shadowing, observation, collaboration and consultation, can be used to support on-the-job learning.
Apprentice Assessment
Each Apprentice produces a portfolio of evidence during their apprenticeship programme. This portfolio is quality assured throughout, as well as being continually assessed. This qualification consists of a specific set of units that must be completed in order to achieve their formal HCA level 2 qualification. Each unit has learning outcomes and assessment criteria.
To successfully complete each unit, the Apprentice must:
• Achieve all of the learning outcomes in each unit.
• Provide valid evidence for assessment to satisfy all assessment criteria.
• Prove that the evidence used for assessment is theirs.
• Cross reference their evidence to the relevant assessment being undertaken.
Career Progression Opportunities
Achievement of this Level 2 qualification, together with additional training, can also support progression to more senior or specialist job roles within health and social care that require more complex sets of skills and increased levels of responsibility.
Learners can also choose to progress to the Level 3 Senior Healthcare Support Worker Apprenticeship, or undertake higher level qualifications such as the Nursing Associate Foundation Degree or other specialist qualifications.
Recognition of Prior Learning (RPL)
Where a learner can demonstrate that they can already meet a unit’s requirements through previously acquired knowledge, understanding or skills; they must supply sufficient, reliable, authentic and valid evidence for assessment.
Prior Learning Evidence is acceptable for accrediting a unit, several units, or a whole qualification.
For Further Information About Apprenticeships in General, Please See:
- Healthcare support worker (level 2) – apprenticeship training course (education.gov.uk)
- NHS apprenticeships | NHS Health Careers
- Become an apprentice: How apprenticeships work – GOV.UK (www.gov.uk)
To express an interest in this opportunity, please complete the online form below:
Level 3 Healthcare Assistant Apprenticeship
Senior Healthcare Assistants and Senior Healthcare Support Workers work in a range of settings for example hospitals, the community, nursing or care homes, hospices and also in general practice. Senior Healthcare Assistants deliver high quality health and care services. They provide clinical, therapeutic or diagnostic care under the direct or indirect supervision of registered healthcare professionals. They undertake delegated activities in line with patient care plans, using their knowledge, experience and understanding to take decisions within their area of responsibility. They are accountable for their own work and for reviewing the effectiveness of their actions. They may also be responsible for supervising or supporting other staff in their team as part of their job role.
They must also communicate effectively and adhere to healthcare standards, including legislation, national and local policies and procedures. They must maintain a safe and healthy working environment and keep their knowledge, competencies and skills up to date.
Apprenticeship Key Points:
• Duration: 2 Years.
• Offered as a Blended Learning Programme – includes e-learning, peer learning, face to face workshops, insight sessions and equipment demonstrations.
• Apprentices will also be expected to complete personal study in their own time as needed
• Requires Apprentice “off the Job” learning time–For example, a person working a 37.5 hours working week, has 6 hours of “off the job” learning time. Such learning can include interactive workshops, e-learning, equipment demonstrations, simulation and role play, peer learning and virtual environments.
• Knowledge, skills and behaviours to be achieved on this apprenticeship include: Safeguarding, health and wellbeing promotion, infection prevention and control, mental health awareness, person- centred care, promotion of patient self-care, level 2 Mathematics and English functional skills and digital skills.
• Learners will also be expected to work effectively as part of a team and within agreed ways of working, adhering to relevant standards, policies and protocols within their workplace, including the Code of Conduct for Adult Social Care Workers and Healthcare Support Workers in England.
• Each Apprentice is allocated an assessor who will support the HCA and their workplace whilst they on the apprenticeship.
• All Apprentices require provision of an internal trainer to support“On The Job” learning.
• Each Apprentice develops a formal learning and assessment portfolio to record their learning, skills and experience journey.
Apprenticeship Benefits:
• Gives senior Healthcare Assistants the opportunity to achieve a nationally-recognised Level 3 qualification.
• Facilitates individuals in developing a wide range of interpersonal and intrapersonal skills to support their personal development and career progression.
Internal Trainer Responsibilities in Supporting the Apprentice’s “On The Job” Learning Needs
• Support their Apprentice on their Learning Journey.
• Plan and facilitate learning opportunities for the development and practising of skills in practice.
• Play a critical role in developing the learner’s knowledge, expertise, resourcefulness and professional attitude.
• Undertake knowledge, skills and competency assessments with their Apprentice.
Teaching and learning methods, such as coaching, mentoring, shadowing, observation, collaboration and consultation, can be used to support on-the-job learning.
Apprentice Assessment
Each Apprentice produces a portfolio of evidence during their apprenticeship programme. This portfolio is quality assured throughout, as well as being continually assessed. This qualification consists of a specific set of units that must be competed in order to achieve their formal HCA level 3 qualification. Each unit has learning outcomes and assessment criteria.
To successfully complete each unit, the Apprentice must:
• Achieve all of the learning outcomes in each unit.
• Provide valid evidence for assessment to satisfy all assessment criteria.
• Prove that the evidence used for assessment is theirs.
• Cross reference their evidence to the relevant assessment being undertaken.
Career Progression Opportunities
Achievement of this Level 3 qualification, together with additional training, can also support progression to more senior or specialist job roles within health and social care that require more complex sets of skills and increased levels of responsibility.
Learners can also choose to progress onto the Nursing Associate Foundation Degree or other specialist qualifications.
To obtain further information about this apprenticeship, please email the Lincolnshire Health and Care Apprentice Centre: lhnt.apprenticeshipenquiries@nhs.net
Recognition of Prior Learning (RPL)
Where a learner can demonstrate that they can already meet a unit’s requirements through previously acquired knowledge, understanding or skills; they must supply sufficient, reliable, authentic and valid evidence for assessment.
Prior Learning Evidence is acceptable for accrediting a unit, several units, or a whole qualification.
For Further Information About Apprenticeships in General, Please See:
https://findapprenticeshiptraining.apprenticeships.education.gov.uk/courses/151
To express an interest in this opportunity, please complete the online form below.
Pharmacy Services Assistant Apprenticeship
The Pharmacy Services Assistant Standard provides learners with skills and knowledge regarding a variety of pharmacy and medicines services to patients, the public and other professional healthcare teams. The PSA supports the delivery of pharmacy services in a variety of pharmacy environments, covering the following areas:
- Dispensing and supply of medicines and medicinal products
- Teamwork
- Communication, pharmacy law and ethics
- Person-centred care
- Health and Safety in the workplace
For further information, go to Pharmacy Services Assistant Apprenticeship | Buttercups Training
To express your interest in undertaking this apprenticeship, please complete the form below.
Level 3 Pharmacy Technician Apprenticeship
Pharmacy Technicians are General Pharmaceutical Council (GPhC) registered professionals who work in multiple locations. These include registered pharmacies, community care organisations, the Prison Service, GP practices, care homes, hospitals, and mental health organisations.
Pharmacy Technicians support the provision of safe and effective pharmacy services. They carry out routine and specialist services, and are expected to work both autonomously and as part of a multi- disciplinary team, with minimum supervision. They are responsible for the quality and accuracy of their own work and working within their competencies.
Main Responsibilities Include:
• Supporting pharmacists and managing the supply of medicines and devices.
• Conducting patient advisory services, referring relevant queries to the pharmacist and escalating problems and concerns as necessary.
• Assembling and labelling prescription medications.
• Answering customer questions face to face, over the phone or via email.
• Supplying prescription and over the. counter medication and devices to patients, providing appropriate information and relevant signposting to promote healthy lifestyles and wellbeing, medication and device concordance, resulting in positive outcomes for patients.
• Supervising other pharmacy staff.
Apprenticeship Benefits:
• Duration: 2 years if working full time hours, up to 34 months if part – time. This duration may be reduced by up to 3 months if learners have already been employed in a pre-registration pharmacy technician role
.
• Applicants must have a right to work and live in the UK and have been ordinarily resident in the UK for at least the previous three years. Additional eligibility rules apply to EEA nationals and non-UK nationals.
• Must hold a contract of employment within their pharmacy workplace for a minimum of 21 hours a week
• Must work under a pharmacist or pharmacy technician supervision for the duration of the apprenticeship for a minimum of 14 hours per week
• Be able to participate in stock management and physical dispensing of a wide range of prescriptions within their workplace, or have ability to undertake regular placements in a dispensing organisation.
• Learners will also be expected to work effectively as part of a team and within agreed ways of working, adhering to relevant standards, policies and protocols within their workplace, including the regulatory standards for pharmacies, as set by the General Pharmaceutical Council (GPhC) Pharmacy Order 2010.
• Each apprentice is provided with a tailored, blended training plan which includes remote learning, face to face workshops and insight sessions.
• Apprentice develops a formal learning and assessment portfolio to record their learning, skills and experience journey.
Minimum Qualifications Needed to Apply For This Apprenticeship:
• GCSE in Mathematics and English grades A-C/4-9 or Level 2 Functional Skills in numeracy and literacy.
• A minimum of a Level 2 or equivalent pharmacy related qualification or significant equivalent proven experience.
Career Progression Opportunities:
Achievement of this Level 3 qualification, together with additional training, can support progression to more senior or specialist job roles within health and social care that require more complex sets of skills and increased levels of responsibility, such as dispensary management.
Apprentice Assessment
Each Apprentice produces a portfolio of evidence during their apprenticeship programme. This portfolio is quality assured throughout, as well as being continually assessed. This qualification consists of a specific set of units that must be completed in order to achieve their formal level 3 qualification. Each unit has learning outcomes and assessment criteria.
To successfully complete each unit, the Apprentice must:
• Achieve all of the learning outcomes in each unit.
• Provide valid evidence for assessment to satisfy all assessment criteria.
• Prove that the evidence used for assessment is theirs.
• Cross reference their evidence to the relevant assessment being undertaken.
Recognition of Prior Learning (RPL)
Where a learner can demonstrate that they can already meet a unit’s requirements through previously acquired knowledge, understanding or skills; they must supply sufficient, reliable, authentic and valid evidence for assessment.
Prior Learning Evidence is acceptable for accrediting a unit, several units, or a whole qualification.
Upon completion of this programme learners will receive a Pharmacy Technician (Integrated) Apprenticeship certificate. They will also be issued with a GPhC accredited, Initial Education and Training Standards for Pharmacy Technicians training certificate.
For Further Information About Apprenticeships in General, Please See:
To express an interest in this opportunity, please complete the online form below.
The Level 3 Community Health & Wellbeing Worker apprenticeship is suitable for Care Coordinators, Health and Wellbeing Coaches and Social Prescribing Link Workers. Delivered by Impact Futures, this apprenticeship programme develops the knowledge, skills and behaviours required to support and empower the local community to live healthier, happier lives. On completion you will be awarded a Level 3 qualification in Community Health and Wellbeing.
This is a 16-month programme. If you work part-time, the length of the apprenticeship may be extended accordingly.
Programme Content
For further details of the apprenticeship programme, including entry requirements, please see the programme overview leaflet below.
Impact Futures_Level 3 Community Health & Wellbeing Worker Programme Overview Leaflet
The apprenticeship programme consists of 10 modules, details of which can be found in the module breakdown document below.
Impact Futures_Level 3 Community Health & Wellbeing Worker Module Breakdown
Funding
If you wish to undertake this apprenticeship, we will endeavour to secure levy transfer funding on your behalf. This means that there is no cost to the individual or employer. If for any reason we are unable to secure levy transfer funding, your employer can take advantage of the apprenticeship co-investment option, whereby the employer pays 5% of the apprenticeship cost (£350 + VAT) and the government pays the remaining 95%. If you are under the age of 22, the government will pay 100% of the apprenticeship cost.
Interested?
To express an interest in undertaking this apprenticeship, please complete the form below.
General Practice Assistants
General Practice Assistants (GPAs) are an ARRS funded role. They perform routine admin and clinical tasks on behalf of GPs. Staff can be recruited as GPA Apprentices and receive on the job training.
In addition, GPAs need to:
• Have an annual individual performance review.
• Track and record evidence of their experience and progress against the national competency framework.
• Inform the lead GP of any concerns about their role and request professional development where needed.
• Be aware of own professional boundaries and what to do when they are reached.
· Recognise and escalate patient concerns to relevant staff as necessary.
Competency
There is a national NHS England competency framework for GPAs which covers the core competencies expected of the GPA role. This is structured into 5 domains, Care, Administration, Clinical, Communications and Managing Health Records. These domains contain 58 capabilities. GPAs need to be able to build a portfolio of evidence which demonstrates they have the required skills, knowledge and behaviours to fulfil the role and promote clinical thinking and reflection.
A GPA will need clinical supervision and observation undertaking tasks. A GP will need to sign off evidence to the GPA portfolio
to confirm that the GPA meets the competency
requirements.
They are expected to deliver a combination of administrational and basic clinical duties:
• Arrange appointments, referrals and tests for patients.
• Complete simple observations/investigations as directed, e.g. urinalysis, taking blood pressure, ECGs, Phlebotomy.
• Prepare patients prior to seeing GP – taking a brief history and undertaking basic observations.
• Complete core elements of forms for GPs to approve e.g. clinical investigation requests, insurance forms, benefits applications.
• Explain treatment procedures to patients.
• Help GPs liaise with outside agencies, e.g. contacting and waiting for on-call secondary care doctor for advice/admission to enable the GP to continue seeing patients.
• Sort clinical post and prioritise for the GP – signpost post as required to other members of staff.
• Extract information from clinical letters that needs coding and add this into patient notes. Support with QOF coding.
The Lincolnshire Apprenticeship Programme
Lincolnshire Training Hub (LTH), in collaboration with the Learning and Development Apprentice Centre, is offering a GPA training package incorporating the Level 3 Customer Service Practitioner Apprenticeship and individual clinical skills which will facilitate achievement of the NHS/E GPA framework aligned skills and competencies.
GPA Training Package Key Points:
• Start dates, 4 times per year. GPA Training Package on-boarding process takes only 1 month.
• Duration: 15 months.
• Offered as a Blended Learning Programme – includes remote learning, face to face workshops, insight sessions.
• Requires Apprentice “off the job” learning time – For example, a person working a 37.5 hours working week is entitled to 6 hours of “off the job” learning time. Such learning can include interactive workshops, e-learning, equipment demonstrations, simulation and role play, peer learning and virtual environments.
• Knowledge, skills and behaviours to be achieved on this training package include: Phlebotomy, patient-centred care, care plan support and monitoring, infection prevention and control, mental health, information management, communication, safeguarding and patient signposting.
• Learners will also be expected to work effectively as part of a team and within agreed ways of working, adhering to relevant standards, policies and protocols within their workplace.
• Each Apprentice is allocated an assessor who will support them and their workplace whilst they on the GPA programme.
• Each Apprentice develops a formal learning and assessment e-portfolio to record their learning, skills and experience journey.
Apprenticeship Initial Assessment/ Enrolment dates 2024
| Date | Session | Location | Paperwork to be submitted 3 days before (latest) |
| 19.1.24 | GPA Enrolment & British values | Teams | Health & Safety assessment, ILP, Apprenticeship Agreement, Training agreement, signed interview |
| 23.2.24 | GPA Initial Assessment | Teams | Expression of interest form, ID, LRS form, certificates/change of name, BKSB & Cognassist results, skill scan |
| 15.3.24 | GPA Enrolment & British values | Teams | Health & Safety assessment, ILP, Apprenticeship Agreement, Training agreement, signed interview |
| 17.5.24 | GPA Initial Assessment | Teams | Expression of interest form, ID, LRS form, certificates/change of name, BKSB & Cognassist results, skills scan |
| 14.6.24 | GPA Enrolment | Teams | Health & Safety assessment, ILP, Apprenticeship Agreement, Training agreement, signed interview |
| 13.9.24 | GPA Initial Assessment | Teams | Expression of interest form, ID, LRS form, certificates/change of name, BKSB & Cognassist results, skillscan |
| 09.10.24 | GPA Enrolment | Teams | Health & Safety assessment, ILP, Apprenticeship Agreement, Training agreement, signed interview |
Apprenticeship funding source must be agreed after initial assessment with the local Training Hub and DAS account set up. The Contract for services will be sent to employers during the learner’s probation period and must be returned signed by the end of the probation period (6 weeks after enrolment date).
GPA Training Package Benefits:
•Enables those new to healthcare to develop fundamental skills, underpinning knowledge and understanding required to become competent in their job role.
•Helps GPAs to adopt appropriate professional attitudes and behaviours that will support personal success in their job role and the long- term success of their organisation.
•Gives GPAs the opportunity to achieve a nationally-recognised Level 3 qualification.
•Helps GPAs to embark on a defined, yet flexible career pathway from the very start.
•Facilitates individuals in developing a wide range of interpersonal and intrapersonal skills to support their personal development and career progression.
GP Mentor Responsibilities in supporting the Apprentice’s “on the job” learning needs
• Support their Apprentice on their Learning Journey.
• Plan and facilitate learning opportunities for the development and practising of skills.
• Play a critical role in developing the learner’s knowledge, expertise, resourcefulness and professional attitude.
•Undertake knowledge, skills and competency assessments with their
Apprentice.
Recognition of Prior Learning (RPL)
Where a learner can demonstrate that they can already meet a unit’s requirements through previously acquired knowledge, understanding or skills; they must supply sufficient, reliable, authentic and valid evidence for assessment.
Prior Learning Evidence is acceptable for accrediting a unit, several units, or a whole qualification.
Career Progression Opportunities
Achievement of this Level 3 qualification, together with additional training, can also support progression to more senior or specialist job roles within health and social care that require more complex sets of skills and increased levels of responsibility.
Maximum Reimbursable Amounts
It is recommended that apprentice GPAs are reimbursed at Band 3 whilst undertaking the training programme and upon qualification they are then reimbursed at Band 4.
Qualified GPAs are reimbursed at Band 4 equivalent to £31,746 per year, which is £2,645 per month. The reimbursable amount covers actual salary and oncosts (National Insurance and pension only) up to the maximum reimbursable
Principles of Additionality
Claims for reimbursement of GPA roles must meet the principles and additionality rules in the PCN DES. A PCN not adhering to additionality rules and principles will not be eligible for reimbursement and could be subject to recovery of funds and referral for investigation of fraud.
A baseline of 6 ARRS roles was established on 31 March 2019 – this baseline is fixed until 31 March 2024. A baseline has not yet been established for GPA roles. However, additionality principles in the PCN still apply. In short, where a PCN claims reimbursement for a GPA, they are confirming the reimbursement is for additional staff engaged since 31 March 2019 and is not being used to subsidise existing practice funded roles as at 31 March 2019. To be eligible for reimbursement the role must meet the requirements of the PCN DES.
If GPAs are recruited to from existing staff, it would be expected that vacancy funding would be used to either backfill with the same role or employ a different role that may be needed within the PCN to ensure the overall workforce numbers are increasing.
Next Steps
For more information about the role, as well as a sample job description, please see:
https://www.e-lfh.org.uk/programmes/general- practice-assistant/
To express an interest in this opportunity, please complete the online form below.
Student Nursing Associate
Lincolnshire Training Hub and the University of Lincoln are offering Lincolnshire General Practices and Primary Care Networks the opportunity to upskill existing Healthcare Assistants or directly recruit into NMC-registered Nursing Associates posts.
Lincolnshire Training Hub has been working with the University of Lincoln to offer Nursing Associate apprenticeships in General Practice. These paid apprenticeships last 2 years and provide both formal education in university and on the job learning and training.
Apprenticeship Facts:
Apprenticeship Facts
Start dates in February and September Commitment
2 years part-time level 4 study and practice placements –Typical week: 2 days in normal work-place, 1 days in university, 1 day studying at home and 1 day on placement or insight visit.
Able to commit to a 37.5 hours working week plus personal study time
Able to travel county-wide to attend placements, insight days and university
Fixed holiday periods for 2 years
For more information, please contact LTH –samantha.simpson13@nhs.net
Funding:
ARRS funding available to create and salary Nursing Associate Posts.
Apprenticeship Levy (For non-levy paying organisations) and training grant funding to cover education and training costs.
Commitment:
- 2 years Apprenticeship Programme- Typical week: 2 days in practice work-place, 1 day in university and 1 day home studying and 1 day on placement or insight visit.
- Able to commit to a 37.5 hours working week plus personal study time
- Able to travel county-wide to attend placements, insight days and university
- Fixed holiday periods for 2 years
Education Qualifications Requirements: Minimum of GCSE English and Mathematics Grade C or equivalent.
Career Benefits:
- Learn new skills and deepen existing knowledge with evidence-based learning
- Follow a comprehensive and professional nursing career path within general practice
- Become an NMC accountable Healthcare Practitioner
For more information, please contact LTH – contact@lincolnshiretraininghub.nhs.uk
Case Studies
Our Nursing Associate Ambassador Sam Simpson was recently interviewed by Nursing in Practice magazine about her experience of training to become a Nursing Associate and the value of the role. Read more here:
A Day in the life of a Nursing Associate Apprentice (NAA) working in primary care Case Study
A day in the life of a newly qualified Nursing Associate working in General Practice Case Study
Newsletter
Nursing Associate Newsletter – Volume 1: September 2023
Other useful links:
https://www.lincoln.ac.uk/home/shsc/apprenticeships/traineenursingassociate/
https://www.lincolnshiretraininghub.nhs.uk/wp-content/uploads/2021/05/Nursing-Associates-FINAL.pdf
An 18-month conversion course for existing Nursing Associates to become Registered Nurses.
Providers include the University of Lincoln, the University of Derby and the Open University.
Recruitment takes place once per year. To be notified when applications open, please email contact@lincolnshiretraininghub.nhs.uk with your name, email address, current practice or PCN and any preference regarding university.
ACP Apprenticeship
Apprenticeship places are available for the ACP Masters’ course at the University of Lincoln. There are typically 2 intakes per year, in September and January.
For further information please see Advanced Clinical Practice or contact lisa.freeman9@nhs.net
Non-Clinical Apprenticeships
We are able to facilitate a broad range of non-clinical apprenticeships.
If you are interested in undertaking a non-clinical apprenticeship, please complete the expression of interest form below.
Primary Care Healthcare Cadet Programme
Are you aged 17-21 and looking to kickstart an exciting and rewarding career in healthcare?
The Lincolnshire Primary Care Cadet programme is a supportive 15-month programme that will provide you with a nationally recognised level 2 qualification. Working in a Lincolnshire GP surgery, you will also undertake a fully funded apprenticeship programme delivered by the Lincolnshire Health and Care Apprenticeship Centre to provide you with essential skills needed for a career in healthcare.
As part of the apprenticeship, you will undertake the Care Certificate – an entry level “new to healthcare” qualification.
- Multi-disciplinary teamwork to provide safe non-discriminatory person-centred care and support.
- Implementing a duty of care, recognising and responding to safeguarding and protection concerns.
- Recognising and responding to the signs and symptoms that an individual is in pain, distress or discomfort
- Basic life support
- Physiological measurements
- Customer service
- Using a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Criteria:
- Age 17-21
- Achieved English and mathematics qualifications in line with the apprenticeship funding rules
At the end of the programme, cadets may have the option to progress to become a General Practice Assistant or a Healthcare Assistant.
Further information regarding both elements of this role are below:
Healthcare Support Worker standard-
Healthcare support worker / Institute for Apprenticeships and Technical Education
| Knowledge | K1: The legislation, policies, standards, local ways of working and codes of conduct that apply to own role. K2: The scope of practice, limitations of own competence and who to ask for support K3: The principles of ‘person-centred care and support’, including principles of equality, diversity and inclusion, active participation, consent and choice K4: The principles of a ‘duty of care’ and ‘safeguarding’, including the signs and types of abuse and ways to reduce the risk of abuse K5: The signs and symptoms that an individual is in pain, distress or discomfort K6: The signs and symptoms that an individual’s health and wellbeing is changing and ways to report changes K7: Techniques and principles to perform basic life support K8: The physiological states, their normal ranges and the correct tools or equipment used to measure them K9: The importance of prescribed medication and the limitations of own role in relation to medication K10: The principles of hydration, nutrition and food safety K11: The activities of daily living and ways to support individuals in developing and maintaining their independence in carrying out these activities K12: Local systems to order and manage supplies and stocks K13: Methods to safely clean and dispose of materials and equipment, including ways to handle hazardous materials and substances K14: Local systems to manage appointments, including IT and telephone systems, how and where to sign-post individuals K15: Communication techniques to maximise understanding including for individuals with specific communication needs or wishes K16: The meaning of ‘capacity’, the differences between mental illness, dementia and learning disability and the impact of these conditions on an individual’s needs K17: The principles of health promotion, availability of services to support individuals with lifestyle choices and how referrals can be made if required K18: Ways to record and store information securely and in line with national and local policy and legislation, including the safe use of technology K19: The principles and organisational policies for confidentiality, duty of confidence and disclosure K20: The principles of infection prevention and control and the importance of good personal hygiene, hand hygiene and correct use of Personal Protective Equipment (PPE) K21: The health and safety legislation, the principles of safe moving and handling of equipment and other objects and assistance of individuals K22: The meaning of ‘risk’ in the workplace, ways to identify and raise concerns and own responsibilities in relation to incidents, errors and near misses K23: The principles of continuing personal development and the local arrangements for appraisal and supervision K24: The principles of the ‘Care Certificate’ K25: The principles of reflective practice K26: The principles of ‘quality improvement’ K27: Ways to source evidence to support improvement in the workplace |
| Skills | S1: Work in line with legislation, policies, standards, local ways of working and codes of conduct that apply to own role S2: Work within the scope of practice, the limits of own knowledge and skills, escalating and reporting to others when needed S3: Work as part of a multi-disciplinary team to provide safe non-discriminatory person-centred care and support in line with individual’s established consent S4: Implement a duty of care, recognising and responding to safeguarding and protection concerns and acting in the best interest of individuals to ensure they do not come to harm S5: Recognise and respond to the signs and symptoms that an individual is in pain, distress or discomfort to maximise comfort and wellbeing S6: Recognise and respond to changes in individuals’ health and wellbeing S7: Perform basic life support S8: Undertake physiological measurements, selecting and using the correct tools or equipment S9: Assist the registered practitioner in encouraging individuals to take or use their prescribed medication S10: Promote access to fluids and nutrition in line with an individual’s care plan S11: Support individuals with activities of daily living to maximise independence in line with their desired outcomes and plan of care S12: Contribute to the storage of supplies and equipment S13: Contribute to the cleaning, disinfecting and disposal of materials and equipment S14: Support others with appointments, enquiries and referrals S15: Communicate with individuals using techniques designed to facilitate understanding S16: Recognise and respond to limitations in an individual’s mental capacity S17: Act on opportunities to support others to maximise their health, well-being and positive lifestyle choices S18: Record and store information related to individuals securely and in line with local and national policies, including the safe use of technology S19: Report and share information related to individuals securely and in line with local and national policies, maintaining confidentiality S20: Maintain a safe and healthy working environment, using a range of techniques for infection prevention and control, including hand hygiene and the use of Personal Protective Equipment (PPE) S21: Move and handle equipment or other items safely and assist individuals S22: Take action in response to identified concerns, risks, incidents or errors and near misses arising in the workplace S23: Participate in appraisal and supervision to support ongoing personal development S24: Participate in training and development activities including the Care Certificate Standards S25: Reflect on own practice S26: Contribute to improvement activities in the workplace, for example collecting and logging data for audit S27: Use evidence to make suggestions for improving practice |
| Behaviours | B1: Treat people with dignity B2: Show respect and empathy for those you work with B3: Be adaptable, reliable and consistent |
Customer Service Practitioner standard
Customer service practitioner / Institute for Apprenticeships and Technical Education
| Knowledge | Knowing your customers · Understand who customers are. · Understand the difference between internal and external customers. · Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective. Understanding the organisation · Know the purpose of the business and what ‘brand promise’ means · Know your organisation’s core values and how they link to the service culture. · Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation. Meeting regulations and legislation · Know the appropriate legislation and regulatory requirements that affect your business. · Know your responsibility in relation to this and how to apply it when delivering service. Systems and resources · Know how to use systems, equipment and technology to meet the needs of your customers. · Understand types of measurement and evaluation tools available to monitor customer service levels. Your role and responsibility · Understand your role and responsibility within your organisation and the impact of your actions on others. · Know the targets and goals you need to deliver against. Customer experience · Understand how establishing the facts enable you to create a customer focused experience and appropriate response. · Understand how to build trust with a customer and why this is important. Product and service knowledge · Understand the products or services that are available from your organisation and keep up-to-date. |
| Skills | Interpersonal skills · Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Communication · Depending on your job role and work environment: o Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or o Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. · Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Influencing skills · Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Personal organisation · Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Dealing with customer conflict and challenge · Demonstrate patience and calmness. · Show you understand the customer’s point of view. · Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. · Maintain informative communication during service recovery. |
| Behaviours | Developing self · Take ownership for keeping your service knowledge and skills up-to-date. · Consider personal goals and propose development that would help achieve them. Being open to feedback · Act on and seek feedback from others to develop or maintain personal service skills and knowledge. Team working · Frequently and consistently communicate and work with others in the interest of helping customers efficiently. · Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice. Equality – treating all customers as individuals · Treat customers as individuals to provide a personalised customer service experience. · Uphold the organisations core values and service culture through your actions. Presentation – dress code, professional language · Demonstrate personal pride in the job through appropriate dress and positive and confident language. “Right first time” · Use communication behaviours that establish clearly what each customer requires and manage their expectations. · Take ownership from the first contact and then take responsibility for fulfilling your promise. |
If the apprenticeship you are interested in is not listed above, please contact us as we may well be able to support you.
