Resources

Future Programmes

The Futures Programme was created to equip students with the tools to follow their aspirations of qualifying into a role in healthcare within the NHS. We run a series of programmes, currently Future Doctor, Future Nurse and Future Pharmacist, and are aiming to expand this in the future.

Aided by our student ambassadors, we run events throughout the university application process to help pupils reach their full potential and achieve their dreams. These range from presentations explaining what the different professions are and how to know if they are suited to you, to more specific courses like mock interviews for students in the present application cycle. We also show insight into the other entrances into healthcare roles.

For further information, use the drop downs below to see more specific details on each programme or please contact Molly Butcher (molly.butcher@nhs.net).

doctor

Future Doctor was created by current medical students after experiencing the daunting process of Medical School application, and wishing they had better resources and help while going through this.

Currently we are aiming to run this programme in a yearly cycle with the events below:

 

Febuary/March – Should I Become a Doctor?

This event is aimed at Year 9-11 students who are currently deciding whether medicine is the right degree for them. Our student ambassadors talk through the application process and the degree itself, including university life and how to weigh up the benefits and difficulties of the course.

This year, the event was held on Zoom and Twitch over multiple dates.

Summer – Future Doctor

This programme is designed for students who are about to apply in October to medical schools. These events focus on:

  • The UCAT
  • UCAS Application
  • Personal Statements
  • Interviews

with interactive presentations on each, giving tips and insight into each of the sections. There will be a chance for students to ask our current medical student ambassadors any questions.

October – Pre-application Panel

We understand that October becomes a stressful time for prospective medical students who are about to submit their UCAS application, therefore we hold a small panel event where students are able to join and ask us any questions or seek advice.

December- Interview course

Last December we held our new interview course for the first time. This was put together as students had to adapt with COVID to new online interviews. We held an interactive workshop with top tips and students were able to listen to previous applicants’ experiences. Each student also had a mock Interview, and then received personal feedback about what they did well and areas to improve. This was successful and we aim to hold it again this December.

Virtual Work Experience Saturday 2nd October

LTH understands that Work Experience has become extremely difficult to find, especially due to the COVID-19 pandemic. We also understand how vital this may be for some medical students – not only is it a great point to bring up during interviews and personal statements to prove commitment to the profession, it also gives a major insight into what a medical student experiences, and helps students understand if medicine is right for them.

Put together by our team of existing medical students, we have created a new programme where you are able to experience what you would in a medical setting virtually – this means discussing patients, taking histories, doing examinations and learning some medical basics. You will be allocated the morning or afternoon of Saturday the 2nd of October, and will spend the time rotating around in a small group of students between 4 patients. Led by one of our Student Ambassadors, you will explore each patient, why they are in hospital/a GP setting, their diagnosis and treatment plan.

If you have any questions, please contact molly.butcher@nhs.net.

Applications are due by the 28thth of September. Find the application form below –

https://forms.gle/DUKSE7V3uFwwLAkF6

nurse

Future Nurse was created following the success of the Future Doctor programme to help aid people into nursing careers. We understand that there are many pathways into this profession that may seem daunting or hard to understand, therefore our team and student ambassadors aim to give insight into these, and aid secondary school students on their path into nursing.

June – Future Nurse

An event for year 10-12 students with details of entrance routes and course requirements for studying nursing, information about life as a nursing student, an insight into day-to-day life as a qualified nurse and the chance to ask any questions you have about nursing.

September– Future Nurse Q&A event

An event for year 12 students with the opportunity to ask any questions you have about studying nursing and becoming a nurse.

December– Future Nurse: Supporting UCAS Applications

An event for year 13 students with top tips for completing your UCAS application.

Recordings of Previous Events

Future Nurse event 15/09/2021

Pharmacist

Future Pharmacist is a new programme set up following the success of the other Future programmes. Our pilot event aimed at years 9+ interested in a career in pharmacy took place on Thursday 23rd September 2021. Please see below for a recording of the event.

Recordings of Previous Events

Future Pharmacist event 23/09/2021

New to Practice GPNs

General Practice Nurses (GPNs) are a valued part of the general practice team. Lincolnshire Training Hub and its team of experienced nurses are available for support and guidance throughout your career.

To guide you along the way we have a variety of opportunities available for you:

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Preceptorship Guide: A document for both nurses and the practice to guide the development of fundamental practice nurse skills throughout the first year in general practice.

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Career Check-ins: The LTH Nursing Team are available for discussions regarding your career. We can provide information on training and development opportunities as well as assisting you to plan an individual career pathway. To access please contact one of the LTH Nursing Team – Lisa, Caroline or Hannah.

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GPN Support: LTH have a Whatsapp group for all new GPNs in Lincolnshire. This is a safe supportive environment where you can ask any questions both practical and clinical. To be added to the group, please contact Hannah.daniel2@nhs.net

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GPN Learning Sessions: To support your preceptorship and development of GPN skills, LTH run complimentary sessions throughout the year where all new to general practice nurses and nursing associates are invited to share best practice and develop their knowledge of general practice. Some example sessions are QOF explained and Understanding Medicines in General Practice. To be added to the group please contact c.clay2@nhs.net

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Nursing Fellowships: Nursing Fellowships are a fabulous opportunity for anyone within 1 year of qualification. It is a 2-year supported programme where you will gain the fundamental skills of practice nursing and experience of project working with the support of experienced nurses from across Lincolnshire. For more information see our fellowships page or contact one of the team.

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GPN Fundamental Skills Bsc or PGCert: General Practice Nurses have a unique set of skills which they use day to day including baby immunisations, smears, contraception, travel health, ear care and much more. All of these skills can be achieved through attending the De Montfort University Practice Nursing Course. This course runs 3 times a year, lasts for 9 months with all skills taught within 18 weeks. The course cost of £2,300 is funded by Health Education England with a practice contribution of £600 which provides an external mentor. For further details see our GPN Fundamentals Guide:

Recruitment

Lincolnshire Training Hub recognise that the recruitment of experienced staff in general practice can be difficult. We propose an alternative model of “Growing Your Own”.

Recruiting newly qualified staff or those without experience can be an excellent way of growing and diversifying your team. New staff members each bring ideas and experiences into the practice which can help shape and grow the teams. Providing a supportive environment with development opportunities improves retention.

To assist with recruitment of new staff, we have created an example job advert which you can use.

For further information on “Growing Your Own” and the support available please see our other resources or contact one of the team.

Further roles to be added soon

Registered Healthcare Professionals:

Medical

Most of a GP’s day is spent caring for patients – whether that’s assessing and treating those who are unwell, or seeing those who feel well and working with them to help them maintain good health and reduce the impact of long term conditions.

When not seeing patients directly, GPs are usually busy caring for patients behind the scenes. This can include home visits to vulnerable patients who cannot attend the surgery, checking and acting on test results, writing referrals for further care, communicating with other healthcare professionals to coordinate good care – this can include hospitals, midwives, physiotherapists, occupational therapists, dieticians, the list goes on! They can also be found attending meetings about a variety of issues – from clinical meetings focussed on sharing good practice and improving medical care, to safeguarding and child protection meetings, to practice meetings ensuring the surgery is running smoothly, and CCG meetings to coordinate care on a wider scale.

Some GPs choose to focus on certain aspects of care and can host specialised clinics, such as minor surgery, women’s health, skin clinics. Whilst others can be found helping out at hospital clinics, A&E departments, the NHS 111 service, Ambulance services or even the local prison service.

Nursing

General Practice Nurses are registered nurses who work autonomously within a Multidisciplinary Team (MDT) within General Practice (GP) surgeries as part of a Primary Healthcare Team.

They assess, screen and treat people of all ages, including babies, children and adults in addition to providing traditional aspects of nursing care such as wound care, immunisations, vaccinations and cervical cytology sampling. They also hold clinics for patients with Long Term Conditions such as asthma, heart disease and diabetes.

A key role of the General Practice Nurse (GPN) is to offer health promotion advice in areas such as contraception, weight loss and smoking cessation in addition to emphasis on promoting women’s and men’s health. The role enables nurses to develop long-term relationships with individuals and families, managing their conditions and improving physical and mental health and wellbeing.

A practice nurse will be involved in almost every aspect of patient care and treatment, undertaking

such tasks as:

  • Blood Tests
  • Blood Pressure and Weight Checks
  • Wound Reviews
  • ECGs
  • Chronic Disease Reviews e.g. diabetes, hypertension, respiratory reviews
  • NHS Health-Checks
  • Learning Disability Reviews
  • Ear care and Irrigation
  • Contraception Reviews
  • Adult and Child Immunisations
  • Cervical Screening
  • Travel Health
  • Injections Administration: for example, Depo; B12; Zoladex; Prostap; Nebido; Degeralix
  • Minor Surgery
  • INR Clinics
  • Home Visits

Nurses working in General Practice are undertaking an ever-wider range of roles, with experienced nurses assuming more of the traditional workload of GPs. For nurses working in primary care, this is a positive move: General Practice can offer a challenging and rewarding nursing career with plenty of opportunities for professional development and specialisation.

Please see Professional Development for more details of opportunities for development and specialisation.

Advanced nurse practitioners (ANPs) have completed a masters qualification in advanced practice. They will assess, diagnose and treat people of all ages within the community. They abide by the four pillars of advanced practice to provide patient care (Clinical practice, facilitating learning, leadership, evidence research and development).

Each practice utilises ANPs differently depending on the local community but with common themes:

  • Diagnosing and assessing patients
  • Caring for complex long-term conditions
  • Home visits
  • Developing specialist interests such as dermatology or women’s health
  • In some practices, ANPs will also offer additional services such as minor surgery.

Nursing associates are a relatively new role within primary care. They are a professional member of the multidisciplinary team who are registered with the NMC.

They are a valued member of the team who can undertake the following tasks

  • Blood Tests
  • Blood Pressure and Weight Checks
  • Wound Reviews
  • ECGs
  • NHS Health-Checks
  • Adult and Child Immunisations (with extra training)
  • Cervical Screening (with extra training)
  • Injections Administration
  • INR Clinics
  • Chronic disease reviews (with extra training)
  • Home Visits

As this is a new role, it is continually developing. As such, the above tasks are examples and the role may encompass much more.

Practice Nurses have a wide range of opportunities to develop their skills, alongside those of a general practice nurse, and further their career.

Many practice nurses will undertake specialist courses in long term conditions, for example asthma or diabetes.

Other nurses may prefer to specialise in areas such as sexual health and undertake coil or implant fittings.

There are many training opportunities available which can be found under Training & Events.

This is a stage in your career where you may find some advice beneficial. Our Lead Nurses are available for career discussions – contact us to arrange.

Allied Health Professionals

What they can do

  • Assess and diagnose lower limb conditions and foot pathologies, commence management plans, deliver foot health education to patients and colleagues
  • Liaise with PCN colleagues, community and secondary care staff, and named clinicians to arrange further investigations and onward referrals
  • Use and provide guidance on a range of equipment including surgical instruments, dressings, treatment tables, and orthotics
  • Provide treatment for high-risk patient groups such as the elderly and those with increased risk of amputation
  • Use therapeutic and surgical techniques to treat foot and lower leg issues (e.g. carrying out nail and soft tissue surgery using local anaesthetic)
  • Prescribe, produce, and fit orthotics and other aids and appliances
  • Undertake continued professional development to understand the mechanics of the body in order to preserve, restore and develop movement for patients

Benefits to patients

  • Access to screening, diagnostics and tailored care plans
  • Increased access to the right care, closer to home
  • Patients are kept active and mobile
  • Support people to manage their condition so that they can recover faster and stay in work and/or return to work earlier
  • Receive education and advice on inappropriate footwear, which can contribute to poor balance and an increased risk of certain conditions or risk of falling
  • Prevent and correct deformity, relieve pain and treat infections

Benefits to GP practices

  • Work with other healthcare professionals such as dietitians, GPs, nurses and physiotherapists
  • Relieve pressure on other primary care colleagues
  • Help reduce patient attendances at the practice by intervening early and helping them stay well

Benefits to the wider NHS

Prevention of complications from long term conditions and reduction in the number of unnecessary referrals made to secondary care

Podiatrists can make early interventions within the community to reduce A&E attendances and unnecessary hospital admissions by facilitating early detection and intervention of potentially life threatening conditions.

Podiatry Roadmap

What they can do

  • Assess, plan, implement and evaluate treatment plans, with an aim to increase patients’ productivity and self-care
  • Work with patients through a shared-decision making approach to plan realistic, outcomes-focused goals
  • Undertake both verbal and non-verbal communication methods to address the needs of patients that have communication difficulties
  • Involve MDT colleagues, physiotherapists, social workers, alongside patients’ families, teachers, carers and employers in treatment planning
  • Support the development of discharge and contingency plans with relevant professionals
  • Periodically review, evaluate, and change rehabilitation programmes to rebuild lost skills and restore confidence
  • Where appropriate, advise on home, school, and workplace environmental alterations, such as adjustments for wheelchair access, technological needs, and ergonomic support
  • Advise on specialist equipment and organisations to help with daily activities
  • Resolution of functional issues which result in multiple and regular contact with GP practice
  • Healthy ageing and proactive management of frailty
  • Moving/handling, mobility and falls assessments and interventions
  • Fatigue Management and energy conservation
  • Pain Management
  • Health Promotion
  • Safety & Falls Prevention

Benefits to patients

  • Improves the individual patient’s independence
  • Improves specific self-care skills
  • Provides compensatory techniques to improve an individual’s ability to complete self-care tasks following a change in functional abilities
  • Improves strength and endurance for functional tasks
  • Patients receive expert advice and prescription of adaptive equipment and home modifications, e.g. through home evaluations
  • Teach coping strategies and support adaptation to manage long term conditions for physical and mental health
  • Maximise independence and participation in daily life

Benefits to GP practices

  • Help to upskill other primary health care professionals and can work as part of a multidisciplinary general practice team
  • Deliver more collaborative and coordinated self-care and environmental adjustments advice alongside their colleagues to benefit patient care
  • Help to better manage the patient’s own self-care, keep them well and reduce visits to the practice the patient may have otherwise needed to make
  • Minimise the risk of crisis situations, such as unplanned hospital admissions
  • Overcome the barriers to engaging with services such as social prescribing
  • Free up GPs to review medical needs while the occupational therapists can address extrinsic environmental risk factors and behavioural risk factors.

Benefits to the wider NHS

  • Deliver health promotion initiatives to their local community
  • Can assist in reducing costly A&E attendances and avoidable hospital admissions by helping patients maintain their health and wellbeing
  • Occupational therapists focus on resolving health and social issues at an early stage, to minimise crisis situations that result in inappropriate presentation or admission to residential or hospital care

What they can do

  • Work as part of a multi-disciplinary team in a patient facing role, using their expert knowledge of Musculoskeletal (MSK) issues.
  • Assess, diagnose, triage and manage patients, taking responsibility for the management of a complex caseload etc.
  • Request investigations (such as x-rays and blood tests) and referrals to facilitate diagnosis and choice of treatment regime, understanding the limitations of investigations, interpret and act on results and feedback to aid diagnosis and the management plans of patients
  • Develop integrated and tailored care programmes in partnership with patients and provide a range of first line treatment options, including self-management and referral to rehabilitation focused services and social prescribing provision.
  • Facilitate behavioural change, optimise patients’ physical activity and mobility, support fulfilment of personal goals and independence and reduce the need for pharmacological interventions
  • Develop and make use of their full scope of practice, including skills relating to independent prescribing, injection therapy and investigation
  • Work across the multidisciplinary team to develop and evaluate more effective and streamlined clinical pathways and services
  • Liaise with secondary care MSK services, community care MSK services and local social and community interventions as required, to support the management of patients in primary care
  • Communicate effectively and appropriately complex and sensitive information regarding diagnosis, pathology, prognosis and treatment choices supporting personalised care
  • Provide leadership and support on MSK clinical and service development across the network

Benefits to patients

  • Quick access to expert physiotherapy assessment, diagnosis, treatment and advice
  • Prevention of short-term problems becoming long-term conditions
  • Improved patient experience
  • A shorter pathway, so patients have fewer appointments to attend
  • Opportunities to gain lifestyle/physical activity advice
  • Longer appointment times, meaning patients feel listened to, cared for and reassured.

Benefits to practices

  • Release of GP time through reallocating appointments for patients with MSK problems
  • Reduced prescription costs
  • In-house physiotherapy expertise gained
  • Increased clinical leadership and service development capacity
  • Support in meeting practice targets
  • Reduced pressure on GPs and other practice staff
  • Making this part of the GP business model can optimise resources and reduce costs

Benefits to the wider NHS

  • Reduced number of physiotherapy referrals into secondary care
  • Reduced demand and waiting times for orthopaedics, pain services, rheumatology and community physiotherapy and CMATS (Clinical Musculoskeletal Assessment and Treatment Services)
  • Improved use of imaging – improved conversion rate to surgery when referrals are required
  • Improved links with local voluntary sector and patient groups
  • Continued support of individuals with conditions requiring physiotherapy is assured

FCP Roadmap

What they can do:

Paramedics are trained to respond to the full range of emergency incidents and are comfortable assessing patients of all ages with a variety of presenting complaints.  While the physical skill sets retained by Paramedics are focused on emergency interventions (cannulation, intubation etc.) there are transferrable skills for primary care such as ECG acquisition and interpretation.  Whilst Paramedics are associated with emergency treatment, the nature of emergency calls has changed dramatically over the past decade. Modern Paramedics are frequently deployed to less acute incidents with significant primary care crossover.  Around 40% of patients attended by Paramedics within EMAS are safely discharged from scene or referred to alternative community pathways.  Paramedics are used to assessing patients in their own home, triaging the urgency of their medical complaint and referring them as required.

Benefits to patients:

Paramedics are experts in rapidly establishing therapeutic relationships and communicating with patients.  Their ambulance service experience allows them to see patients in a wide variety of settings, including in their own home.  The profession is generally well respected and valued by patients who have been shown to have confidence in the decisions, advice and guidance provided by Paramedics within Primary Care.

Benefits to the wider NHS:

Paramedics will ideally use both their emergency and primary care experiences across clinical settings.  Both the ambulance service and Primary Care are under significant and sustained pressure and there is significant overlap between the patients seen in both settings.  By equipping frontline Paramedics with primary care experience, it is envisaged that hospital conveyance will fall and appropriate referrals within the community will increase.  In addition, it is anticipated that the emergence of Paramedics utilising prescribing and patient group directives to extend their urgent care options will reduce the demands placed upon Primary Care resources.

Paramedics Roadmap

What they can do

  • Provide specialist nutrition and diet advice to patients, their carers and healthcare professionals through treatment and education plans and prescriptions
  • Educate patients with diet-related disorders on how they can improve their health and prevent disease by adopting healthier eating and drinking habits
  • Make recommendations to PCN staff regarding changes to medications for the nutritional management of patients, based on interpretation of biochemical, physiological, and dietary requirements
  • Provide dietary support to patients of all ages in a variety of settings including nurseries, patient homes, and care homes
  • Work as part of a multidisciplinary team to gain patients’ cooperation and understanding in following recommended dietary treatments
  • Develop, implement and evaluate a seamless nutrition support service that is aimed at continuously improving standards of patient care and wider MDT working
  • Work with clinicians, MDT colleagues, and external agencies to ensure the smooth transition of patients discharged from hospital back into primary care, so that they can continue their diet plan

Benefits to patients

  • Patients receive advice on eating habits to help improve their health and wellbeing
  • Dieticians work closely with patients and other staff to tailor individual eating plans
  • Patients are better able to manage conditions including diabetes, heart disease, being overweight and obesity, cancer, food allergies and intolerances
  • Help to upskill other primary health care professionals in nutrition
  • Can work as part of a multidisciplinary general practice team
  • Deliver more collaborative and coordinated nutrition care alongside their colleagues to benefit patient care
  • Help to get patients better and keep them well

Benefits to the wider NHS

  • Deliver health promotion initiatives to their local community
  • Can assist in reducing costly A&E attendances and avoidable hospital admissions by helping patients maintain their health and wellbeing through a healthy, balanced diet
  • Teach and inform the public and health professionals about diet and nutrition
  • Work to ensure nutrition is included as a priority in patient care

Non-Registered Care and Health Coaching Roles:

Healthcare Assistants (HCAs) are important members of the Primary Care workforce and many practices now employ them to undertake routine tasks that were previously managed by practice nurses.

Tasks may include:

  • New patient health checks
  • ECG recording
  • Blood pressure monitoring
  • Hypertension reviews
  • Flu vaccinations
  • Simple dressings
  • Compression bandaging
  • Urinalysis
  • Chaperoning
  • Preparation and processing of laboratory samples
  • Spirometry and reversibility
  • Preparing medical equipment
  • Removal of sutures/clips

Care coordinators are one of several new roles that support the commitment to a stronger emphasis on personalised care as set out in the NHS Long Term Plan. They do this by:

  • Providing a more joined-up and coordinated care journey for patients, instead of each encounter with services being seen as a single, unconnected ‘episode’ of care
  • Acting as a single point of contact for patients to navigate the health and care system
  • • Breaking down traditional barriers between health and care organisations, teams and funding streams, to support the increasing number of people with long-term health conditions.
  • Reducing health inequalities within the patient population and providing solutions to ensure equity of health care is delivered.

Care co-ordinators can work as part of a multidisciplinary team (MDT) within a GP practice or PCN to identify people in need of proactive support. This could be, for example, people who are frail or have multiple long-term physical and mental health conditions. They work with people individually, building trusting relationships and listening closely to what matters to them to develop a personalised care and support plan. This includes reviewing their needs and helping to connect them to the services and support they require within the practice or elsewhere, for example community and secondary services. Another key part of the role is to provide support for people who are preparing for clinical conversations with healthcare professionals or following up on those conversations, to ensure they can be actively involved in managing their care and supported to make choices that are right for them. Care co-ordinators work closely with GPs and practice teams to help manage caseloads. They act as a central point of contact so that appropriate support can be made available to individuals and their carers which helps them to manage their condition and addresses their needs.

Health and Wellbeing Coaches (HWBCs) predominately use health coaching skills to support people with lower levels of patient activation to develop the knowledge, skills and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals.

Patient Activation refers to the spectrum of knowledge, skills and confidence in patients and the extent to which they feel engaged and confident in taking care of their condition. HWBCs may also provide access to self-management education, peer support and social prescribing.

HWBCs use a non-judgemental approach that supports the person to self-identify existing issues and encourages proactive prevention of new and existing illnesses. This approach is based on using strong communication and negotiation skills, supports personal choice and positive risk-taking, addresses potential consequences, and ensures people understand the accountability of their own decisions based on what matters to the person.

They work alongside people to coach and motivate them through multiple sessions, supporting them to self-identify their needs, set goals, and help them to implement their personalised health and care plan.

Activities Undertaken

  • Providing one-to-one health coaching support for people with one or more long term conditions, based on what is important to them, with the aim of improving people’s levels of ‘patient activation’.
  • Empowering people to improve their health outcomes and sense of wellbeing, preventing unnecessary reliance on clinical service.
  • Providing interventions such as self-management education and peer support.
  • Supporting people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual.
  • Working with the social prescribing service to support the triaging of referrals that connect people to the right intervention / community-based activities which support their health and wellbeing.

Social Prescribing Link Workers give people time and focus on what matters to the person as identified through shared decision making or personalised care and support planning. They connect people to community groups and agencies for practical and emotional support. They work within multi-disciplinary teams and collaborate with local partners to support community groups to be accessible and sustainable and help people to start new groups. Social prescribing complements other approaches such as ‘active signposting’. Link workers typically support people on average over 6-12 contacts (including phone calls, meetings and home visits) with a typical caseload of 200-250 people per year, depending on the complexity of people’s needs and the maturity of the social prescribing scheme.

Activities Undertaken

  • Providing personalised support to individuals, their families, and carers to take control of their wellbeing, live independently and improve their health outcomes.
  • Developing trusting relationships by giving people time and focusing on ‘what matters to them’.
  • Taking a holistic approach, based on the person’s priorities and the wider determinants of health.
  • Co-producing and supporting delivery of a simple personalised care and support plan to improve health and wellbeing.
  • Introducing or reconnecting people to community groups and services.
  • Evaluating the individual impact of a person’s wellness progress.
  • Recording referrals within GP clinical systems using the national SNOMED social prescribing codes.
  • Drawing on and increasing the strengths and capacities of local communities, enabling local voluntary, community and social enterprise sector (VCSE) organisations and community groups to receive social prescribing referrals.

Management and Administrative

The Practice Manager will often assume overall responsibility for the day to day running of the GP surgery as well as future planning. The role encompasses many aspects including finance, human resources, dealing with complaints, ensuring staff training as well as ensuring the practice contract is fulfilled through providing high quality patient care. A Practice Manager will have excellent leadership skills and will often have completed additional courses in leadership or practice management. This role is very unique to general practice. Training: Practice Managers’ Academy, Leadership qualifications i.e., ILM level 5 or 7, complaints training, appraisal training.

Some practices also have other administrative roles such as IT specialists.

The main role is to assist the Practice Manager in the day to day running of the surgery. All surgeries utilise this role differently but with common themes of leadership, future planning and human resources. See Practice Manager role for extra details. Training: leadership qualifications i.e., ILM level 5, Practice Managers’ Academy, complaints training, appraisal training.

This is a role which patients do not often see within the practice. Administrators ensure the practice and patient care runs smoothly through ensuring patients are called in for reviews of long-term conditions, calling patients for vaccinations or other routine care and responding to requests from other agencies such as insurance providers, lawyers, hospitals, coroners and many more. Other roles administrators may undertake are learning to code which ensures medical records are well organised so clinical staff can locate information easily; they also review letters and highlight actions which need to be taken as well as noting any new diagnosis which may have been made by specialists. Training: medical terminology, coding courses.

An essential role within the practice that is sometimes combined with an administrator role, a medical secretary will type up dictated letters, send referrals and liaise with hospitals. They often have additional course qualifications in typing, medical terminology etc. or have completed a medical secretary course. Training: medical terminology, coding courses.

Normally the first point of contact at a GP surgery and an invaluable part of the team. They have a broad role which includes the booking of appointments, answering the phone, monitoring the online GP systems such as e-consult or Ask My GP as well as acting as a care navigator who guides patients to the most appropriate person for their presenting concern. Receptionists will also be involved in emergency situations potentially comforting family members, watching for an ambulance or assisting the rest of the surgery to continue to provide patient care whilst the emergency is happening. As the receptionist is the first person a patient will see as they walk in, they have a basic awareness of illnesses which require urgent attention and will arrange for the patient to be cared for. Training: Conflict resolution, medical terminology, triage training, coding.

Trainee Nursing Associates

Lincolnshire Training Hub, University of Lincoln and Lincolnshire Talent Academy are offering Lincolnshire General Practices and Primary Care Networks the opportunity to upskill existing Healthcare Assistants or directly recruit into NMC-registered Nursing Associates posts.

Nursing Associates are registered healthcare professionals who work at an equivalent to an Agenda for Change Band 4. In general practice, they assist in increasing the capacity of the general practice nursing teams. Under supervision of practice nurses, they perform highly varied tasks such as phlebotomy, immunisations, wound-care and basic chronic disease management. Once qualified they can also be trained in cervical cytology.

Lincolnshire Training Hub has been working with the University of Lincoln and the Talent Academy to offer Trainee Nursing Associates apprenticeships in General Practice. These paid apprenticeships last 2 years and provide both formal education in university and on the job learning and training.

Apprenticeship Facts:

Start dates in January and October.

Funding:

ARRS funding available to create and salary Nursing Associate Posts.

Apprenticeship Levy (For non-levy paying organisations) and training grant funding to cover education and training costs.

Commitment:

  • 2 years part-time level 4 study and practice placements – Typical week: 3 days in normal work-place, 1 day in university and 1 day on placement or insight visit.
  • Able to commit to a 37.5 hours working week plus personal study time
  • Able to travel county-wide to attend placements, insight days and university
  • Fixed holiday periods for 2 years

Education Qualifications Requirements: Minimum of GCSE English and Mathematics Grade C or equivalent.

Career Benefits:

  • Learn new skills and deepen existing knowledge with evidence-based learning
  • Follow a comprehensive and professional nursing career path within general practice
  • Become an NMC accountable Healthcare Practitioner

For more information, please contact Caroline Clay, tNA project lead at LTH – c.clay2@nhs.net

Other useful links:

Wellbeing

Introducing the Shiny Mind app

The ShinyMind app is a uniquely interactive tool designed specifically for NHS staff that improves wellbeing, resilience and teamwork. It’s proven to help reduce the stress and anxiety of everyday life, leaving people feel happier and more productive. The app’s foundation is built on a blend of science and research carried out by leadership psychotherapists into what makes people feel better, their teams work better and ultimately sees organisations perform better.

Lincolnshire Training Hub is funding access to this very highly recommended app for ALL primary care staff across Lincolnshire. We hope that this wellbeing app will benefit as many people working in primary care across Lincolnshire as possible.

Read the following case study to find out how the Shiny Mind app can reduce anxiety and promote wellbeing:

To sign up, please complete the brief form at the link below:


Staff Wellbeing Hub

Staff wellbeing hub WMHD social media graphic