The Care Portal is a secure computer system that provides health and care staff with a selected view of patients’ personal information contained in different health and care systems.
This could include:
• Name, address, NHS Number and phone number
• Medications & allergies
• Test results
• Future and past appointment
• Care Plans
Should ANY staff member experience Care Portal issues, post set up, they are required to raise it with AGEM IT Support as this is the agreed process. Staff members can themselves raise an incident via the IT AGEM helpdesk via the Ivanti web page: https://ardengem.saasiteu.com or they can call the AGEM Helpdesk on 0300 123 1020.
Examples of Care Portal issues may include the following :- unable to log on, access denied message response, password issues (i.e. the system does not allow you to change your password), slow performance, Care Portal time-out happening too quickly, care plan features not working as expected.