Personalised Care

What is personalised care?

Personalised care is one of the five major, practical changes to the NHS that will take place over the next five years, as set out the recently published Long Term Plan. Working closely with partners, the NHS will roll out personalised care to reach 2.5 million people by 2023/24 and then aim to double that again within a decade.

Bringing Personalised Care to Life

Dr Ollie Hart talks through what personalised care is and the value that the new personalised care roles in primary care bring

Personalised care means people have choice and control over the way their care is planned and delivered. It is based on ‘what matters’ to them and their individual strengths and needs.

This happens within a system that makes the most of the expertise, capacity and potential of people, families and communities in delivering better outcomes and experiences.

Personalised care represents a new relationship between people, professionals and the health and care system. It provides a positive shift in power and decision making that enables people to have a voice, to be heard and be connected to each other and their communities.

This approach learns from the experience of social care in embedding personalised care in everyday practice, which has enabled people to take control over the funding for their care. It also builds on pockets of progress made in health.

Critically, personalised care takes a whole-system approach, integrating services around the person including health, social care, public health and wider services. It provides an all-age approach from maternity and childhood right through to end of life, encompassing both mental and physical health and recognises the role and voice of carers. It recognises the contribution of communities and the voluntary and community sector to support people and build resilience.

Personalised care:

  • improves people’s health and wellbeing, joins up care in local communities, reduces pressure on stretched NHS services and helps the health and care system to be more efficient.
  • helps people with multiple physical and mental health conditions make decisions about managing their health, so they can live the life they want to live, based on what matters to them, as well as the evidence-based, good quality information from the health and care professionals who support them
  • recognises that, for many people, their needs arise from circumstances beyond the purely medical, and will support them to connect to the care and support options available in their communities.
  • brings six different parts of the health system together based on a growing evidence base of what has worked in shared decision making, personalised care and support planning, enabling choice, social prescribing and community-based support and personal health budgets and integrated personal budgets.

(Taken from

Listen to Dr Ollie Hart talk about the creation of a person-centred NHS:


The Personalisation Programme for Lincolnshire

The Personalisation Programme for Lincolnshire has a wealth of information about Personalised Care on its website:

There is also a short video which also explains the NHS vision for Personalised Care:

The Personalisation Programme for Lincolnshire runs a wide variety of training sessions related to Personalised Care. For more details, please visit:

More information about Shared Decision Making (SDM): Shared Decision Making :: Lincolnshire STP (

More information about Social Prescribing: Social Prescribing :: Lincolnshire STP (

The Personalised Care Institute (PCI)

The Personalised Care Institute (PCI) provides a central learning hub where learners can access blended training, and register for remote and face-to-face training opportunities, access networking opportunities and best practice examples.

Link to the PCI’s E-learning access point:

The PCI currently offers the following E-learning modules:

  • Core Skills – Personalised Care
  • Shared Decision Making
  • Personalised Care and Support Planning
  • Maternity Personalised Care and Support Planning

The website also contains a wealth of other resources related to personalised care.

Personalised Care Role Society

The Personalised Care Role Society was launched in November 2022 as a collaborative project between Lincolnshire Training Hub and the Lincolnshire Personalisation Programme. The society brings together care coordinators, social prescribing link workers and health and wellbeing coaches from across Lincolnshire for teaching, networking and peer support. Events alternate between face to face and online and typically take place every couple of months. To receive updates on upcoming events, please sign up to our mailing list using the Keep in the Loop section at the bottom of the page.