Digital
Digital technology is playing a growing part in supporting Primary Care to deliver a quality accessible service. Working in collaboration with the Lincolnshire ICB, Lincolnshire Training Hub facilitates delivery of training on online consultation tools, Office 365 software, Care Portal, TeamNet and more. See the individual dropdown menus below for more information.
Click on the button below for an overview of the training and education programme available to Lincolnshire Primary Care.
The NHS Long Term Plan contains a commitment that by 2023/24 every patient in England will be able to access a digital first Primary Care offer. Access to Primary Care services via online consultations will be a key part of achieving that commitment.
The use of online consultation tools (OCTs) has increased dramatically in Primary Care since the start of the COVID-19 pandemic. OCTs enable people to make contact with their GP practice without having to wait on the phone or take time out to come into the practice. From a practice perspective, online consultations can enhance the practice’s ability to effectively manage time and workload, and improve staff satisfaction. Patients can use online consultations to ask questions, report symptoms, submit an administrative request, discuss other information including the ability for a review of a known problem or condition and upload photos where appropriate. The practice usually triages the request and responds within a stated timeframe. Practice staff help signpost the patient to the right person, service or support 1.
Training on online consultation tools for all admin staff is available at the following link: Administrative triage using digital tools in General Practice – e-learning for healthcare (e-lfh.org.uk)
Across Lincolnshire, the OCTs most widely used are accuRx, eConsult and askmyGP. Resources and training for these OCTs can be found below.
accuRx Training & Support Resources
- Online product user guides and short demo videos for:
- Patient Triage and Video Consultation Case Study
- Live Q&A training sessions
- Training-related queries: customer.success@accurx.com
- Technical product queries: The accuRx live chat support team are available 7 days a week via their website
- A recent webinar on patient triage can be found here: https://www.youtube.com/
- Book a 1:1 call with an Implementation Specialist for Patient Triage support: Calendly – Implementation support
eConsult Training and Support Resources:
- A useful library of eConsult help articles and user guides can be found here
- A chat function is available at the bottom right corner of each page on the eConsult website. This provides practices with useful guides or the option to speak with an advisor. The eConsult support team is available 8am-8pm, 7 days a week. They can also be reached via practice.support@econsult.health
askmyGP Training and Support Resources
- The askmyGP “Academy” which guides new users through all the key elements of the software can be found here: askmyGP Academy – walk through guides – askmyGP
- Contact for technical support: Harry.Longman@evergreen-life.co.uk
Both accuRx and eConsult offer bespoke training for practices. For further information, please contact ruth.pollock@nhs.net.
1 NHS England Online Consultations Implementation Toolkit PowerPoint Presentation (england.nhs.uk)
Doctrin Resources
Doctrin case studies:
Lakeside’s Journey with Doctrin
Kerry Gardner, Chief Nurse at Lakeside presenting at the recent Healthcare Plus Conference on their experience with Doctrin:
Contacts:
Managing Director and Account Lead
07825 423610
Sales lead
Did you know that practices and PCNs across Lincolnshire can benefit from FREE general IT literacy training? Phoenix Software offers a wide range of workshops on the topics below. These workshops can be tailored to the needs of your practice or PCN.
Get More From M365
- Outlook
- Word
- Excel
- PowerPoint
- One Note
- Planner
- To Do
- Lists
- Approvals for Microsoft Teams
- Shifts for Microsoft Teams
- Bookings
- Forms
- Sway
- Whiteboard
- Stream
- Yammer
Accessibility
- Office 365
- Windows 10/11
- Translator and other Apps
Power Platform
- Power Automate
- Power Apps
- Power Virtual Agents
- Power BI End User Training
Cloud Document Storage
- One Drive
- SharePoint
Microsoft Teams
- Teams Meetings Essentials
- Using Teams Sites
- Breakout Rooms
- Teams Live Events/ Webinar
For more information, please see the full training product workshop menu:
Recording of Phoenix Software lunch and learn event
Find out more about the training available:
To book training, please contact ruth.pollock@nhs.net
Recordings of Phoenix Software lunch and learn webinars
File storage
Intermediate/Advanced Excel
NHS Digital offers free certification, including Office 365 Fundamentals certification.
To learn more, please follow this link.
Bitesize Video Tutorials
Teams
1.2 How to setup remote meetings and consultations
1 3 How to share documents and co author in Teams
1 4 Inclusive Meetings Accessibility Features
1 5 How to make an announcement in Teams
1 6 How to use Breakout Rooms in Teams
1 7 How to use Whiteboard in MS Teams
1 8 Sharing Content within a Teams Meeting
1 9 How to run a meeting Making participants attendees and presenters
1 10 How to use meeting chat in Teams
1 11 How to manage Teams meeting options in Microsoft Outlook
1 12 How to access and share meeting recordings from Teams
1 13 Adding a Poll in Teams meetings and chat
1 14 How to access and download meeting resources
1 15 How to add Teams Apps to channels
2.1 How to Navigate Outlook
2.2 How to create and compose an Email with M365 attachments
2.3 How to create a calendar event, inviting attendees and adding a Teams meeting link
2.4 How to view your calendar and other calendars in Outlook
2.5 How to use accessibility features in Outlook
2.6 How to share calendar meeting availability internally and externally
2.7 How to organise your emails using clean up
2 8 How to create folders and rules to manage your mailbox
2.9 How to flag and create tasks and to do in Outlook
2.10 How to access outlook Options and amend working times, meeting durations and display options
2.11 How to access advanced calendar options, reply all, forward and reply with IM
OneDrive
3.1 How to access OneDrive from office com
3.2 How to save to OneDrive
3.3 How to upload files folders to OneDrive
3.4 How to co author online
3.5 How to Share Documents via OneDrive
3.6 How to remove access to documents in OneDrive
3.7 How to access Version History in OneDrive
SharePoint
4.1 How to access SharePoint
4.2 How to share files from SharePoint
4.3 How to sync and access documents in File Explorer
4.4 How to manage documents and version history
4.5 How to recover your documents GDPR & Compliance
Planner
5.1 How to access and create a Planner Board
5 2 How to manage a Planner Board
5 3 How to assign and Track Tasks
5 4 How to use Microsoft To Do
5 5 How to use Planner in Microsoft Teams
5 6 How to access insights in Planner
Forms
6 1 How to access Microsoft Forms via office com
6 2 How to create various question types including using multiple choice, text and charts
6 3 How to review form responses
6 4 How to Share a form
6 5 How to amend a form’s settings
Power BI
7 1 How to access Power BI via a browser and Teams app
7 2 How to add a Power BI report to a Channel tab
7 3 How to access multiple data sources in Power BI
The Care Portal is a secure computer system that provides health and care staff with a selected view of patients’ personal information contained in different health and care systems.
This could include:
• Name, address, NHS Number and phone number
• Medications & allergies
• Test results
• Letters
• Treatment
• Future and past appointment
• Care Plans
A couple quick reminders regarding the Care Portal:
- If any PCN/s are interested in attending a dedicated Care Portal webinar/show & tell event, please get in touch with the lccg.stpdigital@nhs.net team.
- Reporting issues: once GP Practice staff have been set up, the lccg.stpdigital@nhs.net team have no visibility of users account details. This is in line with computer access and usage policies. Requests sent to the team to reset passwords/access issues etc will NOT be processed.
Should ANY staff member experience Care Portal issues, post set up, they must contact AGEM IT Support as this is the agreed process. Staff members can themselves raise an incident via the IT AGEM helpdesk via the Ivanti web page: https://ardengem.saasiteu.com If the staff member has no internet access, they can call the AGEM Helpdesk on 0300 123 1020.
Examples of Care Portal issues may include the following :- unable to log on, access denied message response, password issues (i.e. the system does not allow you to change your password), slow performance, Care Portal time-out happening too quickly, care plan features not working as expected.
SystmOne and EMIS
Arden&GEM offer high-quality training on both SystmOne and EMIS for new and existing members of staff, as well as day to day support and optimisation training to help improve patient care through IT systems. Their Clinical Systems Training and Data Quality Team consists of subject matter experts; many have worked in previous roles within the NHS and Primary Care and have a passion for training and development and are able to adapt to individual needs.
They are able to provide resources to practices such as user guides, video guides, clinical templates, reports and document templates to help improve data quality. They also support with the implementation of national services such as GP to GP, EPSR2/4, GP Connect and SCR.
For more information on the training available and how to book, please click on the button below.
Frank Design
Frank Design has been commissioned to deliver a series of websites for PCNs and GP practices in Lincolnshire. Proof-of-concept (POC) delivery has been undertaken in conjunction with the Lincoln Health Partnership PCN and Brayford Medical Practice. The layout, design and content of the websites created for this PCN and practice can be viewed below:
To access detailed resources on the Frank project process please use this link
Other helpful links:
- Content guides Inc. considerations when writing accessible content
- Accessibility information to help with your accessibility statement writing
- CMS User Guides
- UAT (User Acceptance Testing) Guides
- PCN Sitemap Template
- GP Sitemap Template
If you wish to work with Frank Design, or have any queries relating to the website build process, please contact silvia.barcellona@nhs.net or nigel.kenward@nhs.net
Contact for support once a website has gone live: support@frankdesignltd.co.uk
TeamNet
Agilio Software offers a comprehensive training programme for its TeamNet platform. Training sessions range from how to set up a portal through to PCN workforce management and CQC compliance.
For the full range of training sessions available and course dates, please click on the button below.
For more information on how to book and join training sessions, please click on the button below.
Questions and Queries
The Lincolnshire TeamNet Training has a discussion board for any open queries and future webinar suggestions.
For login enquiries or any issues with accessing your portal, please contact the Customer Support Team email: teamnet@agiliosoftware.com or tel: 0191 2875800
Any other enquiries please contact Suzanne Straughan suzanne.straughan@agiliosoftware.com
Social RX
Social Rx is a full social prescribing solution that helps you set up a social prescribing service or improve the management of an existing service. The digital system allows you to keep track of service users, refer people to appropriate groups and services, gain useful insight via data, such as outcomes recorded in the system, and more. Social Rx also offers tailored consultancy, help with recruitment and training and capability and capacity building within the voluntary sector.
Training and Resources
The following EMIS and SystmOne training videos will help practice staff to use Social Rx from within the clinical system once Social Rx has been set up at their practice. The videos detail how to send social prescribing referrals, and how to view the data that Social Rx sends back into patient records.
SystmOne training video
EMIS training video
The Knowledge Base at the following link includes more general information and guides on how Social Rx is used by link workers. From here, support tickets can be submitted via the ‘New Support Ticket’ button. This can be used by anyone, including GP/PCN staff.
Solutions : Social Rx (freshdesk.com)
For more information on Social Rx, please visit A complete social prescribing solution – Social Rx Connect
