Digital
Digital technology is playing a growing part in supporting Primary Care to deliver a quality accessible service. Working in collaboration with the Lincolnshire ICB, Lincolnshire Training Hub facilitates delivery of training on online consultation tools, Office 365 software, Care Portal, TeamNet and more. See the individual dropdown menus below for more information.
The use of online consultation tools (OCTs) has increased dramatically in Primary Care since the start of the COVID-19 pandemic. OCTs enable people to make contact with their GP practice without having to wait on the phone or take time out to come into the practice. From a practice perspective, online consultations can enhance the practice’s ability to effectively manage time and workload, and improve staff satisfaction. Patients can use online consultations to ask questions, report symptoms, submit an administrative request, discuss other information including the ability for a review of a known problem or condition and upload photos where appropriate. The practice usually triages the request and responds within a stated timeframe. Practice staff help signpost the patient to the right person, service or support 1.
Training on online consultation tools for all admin staff is available at the following link: Administrative triage using digital tools in General Practice – e-learning for healthcare (e-lfh.org.uk)
Across Lincolnshire, the OCTs most widely used are accuRx, eConsult and askmyGP. Resources and training for these OCTs can be found below.
accuRx Training & Support Resources
- Online product user guides and short demo videos for:
- Live Q&A training sessions
- Training-related queries: customer.success@accurx.com
- Technical product queries: The accuRx live chat support team are available 7 days a week via their website
- A recent webinar on patient triage can be found here: https://www.youtube.com/
eConsult Training and Support Resources:
- A useful library of eConsult help articles and user guides can be found here
- A chat function is available at the bottom right corner of each page on the eConsult website. This provides practices with useful guides or the option to speak with an advisor. The eConsult support team is available 8am-8pm, 7 days a week. They can also be reached via practice.support@econsult.health
askmyGP Training and Support Resources
- The askmyGP “Academy” which guides new users through all the key elements of the software can be found here: askmyGP Academy – walk through guides – askmyGP
- Contact for technical support: Harry.Longman@evergreen-life.co.uk
Both accuRx and eConsult offer bespoke training for practices. For further information, please contact ruth.pollock@nhs.net.
1 NHS England Online Consultations Implementation Toolkit PowerPoint Presentation (england.nhs.uk)
Doctrin Resources
Contacts:
Managing Director and Account Lead
07825 423610
Sales lead
Recordings of Phoenix Software lunch and learn webinars
File storage
Intermediate/Advanced Excel
Introduction to SharePoint
Working in Teams
Effective Teams Meetings
NHS Digital offers free certification, including Office 365 Fundamentals certification.
To learn more, please follow this link.
Bitesize Video Tutorials
Free beginners’ PowerPoint training course:
Teams
1.2 How to setup remote meetings and consultations
1 3 How to share documents and co author in Teams
1 4 Inclusive Meetings Accessibility Features
1 5 How to make an announcement in Teams
1 6 How to use Breakout Rooms in Teams
1 7 How to use Whiteboard in MS Teams
1 8 Sharing Content within a Teams Meeting
1 9 How to run a meeting Making participants attendees and presenters
1 10 How to use meeting chat in Teams
1 11 How to manage Teams meeting options in Microsoft Outlook
1 12 How to access and share meeting recordings from Teams
1 13 Adding a Poll in Teams meetings and chat
1 14 How to access and download meeting resources
1 15 How to add Teams Apps to channels
2.1 How to Navigate Outlook
2.2 How to create and compose an Email with M365 attachments
2.3 How to create a calendar event, inviting attendees and adding a Teams meeting link
2.4 How to view your calendar and other calendars in Outlook
2.5 How to use accessibility features in Outlook
2.6 How to share calendar meeting availability internally and externally
2.7 How to organise your emails using clean up
2 8 How to create folders and rules to manage your mailbox
2.9 How to flag and create tasks and to do in Outlook
2.10 How to access outlook Options and amend working times, meeting durations and display options
2.11 How to access advanced calendar options, reply all, forward and reply with IM
OneDrive
3.1 How to access OneDrive from office com
3.2 How to save to OneDrive
3.3 How to upload files folders to OneDrive
3.4 How to co author online
3.5 How to Share Documents via OneDrive
3.6 How to remove access to documents in OneDrive
3.7 How to access Version History in OneDrive
SharePoint
4.1 How to access SharePoint
4.2 How to share files from SharePoint
4.3 How to sync and access documents in File Explorer
4.4 How to manage documents and version history
4.5 How to recover your documents GDPR & Compliance
Planner
5.1 How to access and create a Planner Board
5 2 How to manage a Planner Board
5 3 How to assign and Track Tasks
5 4 How to use Microsoft To Do
5 5 How to use Planner in Microsoft Teams
5 6 How to access insights in Planner
Forms
6 1 How to access Microsoft Forms via office com
6 2 How to create various question types including using multiple choice, text and charts
6 3 How to review form responses
6 4 How to Share a form
6 5 How to amend a form’s settings
Power BI
7 1 How to access Power BI via a browser and Teams app
7 2 How to add a Power BI report to a Channel tab
7 3 How to access multiple data sources in Power BI
1 How to use Design Ideas in PowerPoint v1
2 How to use Templates in PowerPoint v1
3 How to present using captions in PowerPoint v1
4 How to create accessible content in Microsoft PowerPoint v1
5 How to use Presenter Coach in PowerPoint Online v1
6 How to use PowerPoint Live in Teams v1
1 How to access Word online and via desktop v1
2 How to use Accessibility Tools including Immersive Reader and Dictation v1
3 How to export a document to PDF v1
4 How to use Insert Tab in Word v1
5 How to quickly share and co author in Word v1
1 How to access Excel and getting started with the basics v1
2 How to use basic formulas and formatting in Excel v1
3 How to use the format painter, copy and paste special v1
4 How to format cells for currency, numbers, text, date time v1
5 How to use basic conditional formatting v1
6 How to create a drop down menu from a picklist using Data Validation v1
7 How to access data from different sheets v1
8 How to use Auto Fill advanced features v1
9 How to create tables and use pivot tables and pivot charts v1
10 How to use VLOOKUP in Excel v1
11 How to use freeze panes and text to columns v1
12 How to combine Data Validation with VLOOKUP v1
The Care Portal is a secure computer system that provides health and care staff with a selected view of patients’ personal information contained in different health and care systems.
This could include:
• Name, address, NHS Number and phone number
• Medications & allergies
• Test results
• Letters
• Treatment
• Future and past appointment
• Care Plans
A couple quick reminders regarding the Care Portal:
- If any PCN/s are interested in attending a dedicated Care Portal webinar/show & tell event, please get in touch with the licb.stpdigital@nhs.net team.
- Reporting issues: once GP Practice staff have been set up, the licb.stpdigital@nhs.net team have no visibility of users account details. This is in line with computer access and usage policies. Requests sent to the team to reset passwords/access issues etc will NOT be processed.
Should ANY staff member experience Care Portal issues, post set up, they must contact AGEM IT Support as this is the agreed process. Staff members can themselves raise an incident via the IT AGEM helpdesk via the Ivanti web page: https://ardengem.saasiteu.com If the staff member has no internet access, they can call the AGEM Helpdesk on 0300 123 1020.
Examples of Care Portal issues may include the following :- unable to log on, access denied message response, password issues (i.e. the system does not allow you to change your password), slow performance, Care Portal time-out happening too quickly, care plan features not working as expected.
SystmOne and EMIS
Arden&GEM offer high-quality training on both SystmOne and EMIS for new and existing members of staff, as well as day to day support and optimisation training to help improve patient care through IT systems. Their Clinical Systems Training and Data Quality Team consists of subject matter experts; many have worked in previous roles within the NHS and Primary Care and have a passion for training and development and are able to adapt to individual needs.
They are able to provide resources to practices such as user guides, video guides, clinical templates, reports and document templates to help improve data quality. They also support with the implementation of national services such as GP to GP, EPSR2/4, GP Connect and SCR.
Certain NHS organisations may request that practices are added to their list of trusted organisations to share data with. Practices may also be requested to grant access to specific patients’ data records on an ad hoc basis.
For information on how to enable this data sharing, please see the documents below.
New Learning Academy Launch 15th September!
The AGEM Learning Academy will go live on 15 September 2025!
Any Questions?… If you have any further questions, please contact us on gcsu.gpsystemstraining@nhs.net
What resources will be available?
This new platform supports you with a wide range of clinical systems resources, including:
- Comprehensive user guides
- Engaging videos
- Interactive e-learning modules
- Latest News section
- Previous Knowledge Bites Recordings in one place
- New Bookings System
How do I register?
Go to Learning Academy, select ‘Register’ above the sign in box, and follow the prompts
If you need any help, please see this short video here.
Frank Design
Frank Design has been commissioned to deliver a series of websites for PCNs and GP practices in Lincolnshire. Proof-of-concept (POC) delivery has been undertaken in conjunction with the Lincoln Health Partnership PCN and Brayford Medical Practice.
To access detailed resources on the Frank project process please use this link
Other helpful links:
- Content guides Inc. considerations when writing accessible content
- CMS User Guides
- UAT (User Acceptance Testing) Guides
- PCN Sitemap Template
- GP Sitemap Template
Contact for support once a website has gone live: support@frankdesignltd.co.uk
TeamNet hosts regular live webinars each month on standard topics, such as Absences, CQC Compliance, Staff Training and Practice Management. For more information, please go to: TeamNet – Live Webinars
Pre-recorded webinars are also available to view at any time: On-Demand Video Training
Questions and Queries
The Lincolnshire TeamNet Training has a discussion board for any open queries and future webinar suggestions.
For login enquiries or any issues with accessing your portal, please contact the Customer Support Team email: teamnet@agiliosoftware.com or tel: 0191 2875800
Any other enquiries please contact Suzanne Straughan suzanne.straughan@agiliosoftware.com
Social RX
Social Rx is a full social prescribing solution that helps you set up a social prescribing service or improve the management of an existing service. The digital system allows you to keep track of service users, refer people to appropriate groups and services, gain useful insight via data, such as outcomes recorded in the system, and more. Social Rx also offers tailored consultancy, help with recruitment and training and capability and capacity building within the voluntary sector.
Training and Resources
The following EMIS and SystmOne training videos will help practice staff to use Social Rx from within the clinical system once Social Rx has been set up at their practice. The videos detail how to send social prescribing referrals, and how to view the data that Social Rx sends back into patient records.
SystmOne training video
EMIS training video
The Knowledge Base at the following link includes more general information and guides on how Social Rx is used by link workers. From here, support tickets can be submitted via the ‘New Support Ticket’ button. This can be used by anyone, including GP/PCN staff.
Solutions : Social Rx (freshdesk.com)
For more information on Social Rx, please visit A complete social prescribing solution – Social Rx Connect
Register with a GP is a fully funded NHSE service launched as part of the Primary Care Access Recovery Plan to make patient registration simpler, easier and more inclusive for both patients and practices.
Specifically, the service:
- Digitises and standardises registration
- Reduces GP practice processing time
- Is integrated with national services
- Improves quality
Feedback from a Lincolnshire practice: “[Register with a GP] saves a massive amount of admin time and the information is completely validated before we receive it, so is much safer from a data perspective.”
Please click on the button below for further information. If you wish to register, please complete the registration form and return to Adore (email address on slide 11).
Whzan Digital Healthcare
The Whzan Blue Box is an all-in-one telehealth case used by the NHS and carers throughout the UK to monitor thousands of people every day.
It measures vital signs, records photos, and performs multiple assessments and questionnaires including NEWS2, communicating results to healthcare professionals.
Signs of deterioration or illness are identified earlier for a clinical response or carer support.
For more information on the Whzan Blue Box, please visit the links below:
Whzan Digital Healthcare – Lincolnshire Care Association (linca.org.uk)
BLUE BOX | WHZAN digital health | tele-health digital kit
User guide and technical support:
The NHS App
The NHS App provides a simple and secure way for people to access a range of NHS services on their smartphone or tablet.
